At Digitel Bucket, customer satisfaction is at the core of our mission. We strive to deliver high-quality digital products and services that meet your expectations. Because of the nature of digital goods, we maintain a refund and return policy that ensures fairness, transparency, and protection for both our customers and our business.
1. Digital Products – No Returns
Due to the instant, non-tangible nature of digital goods (such as downloads, software, courses, or digital licenses), all sales are final and non-returnable once the product has been accessed, downloaded, or delivered.
However, we understand that issues can arise, and we’re committed to resolving them promptly.
2. Refund Eligibility
You may be eligible for a refund under the following conditions:
- Technical Issues: If the product is unusable due to a verified technical fault that cannot be resolved within a reasonable time.
- Incorrect Product Delivery: If you receive the wrong item (e.g., a different digital product than what was purchased).
- Duplicate Purchase: Accidental duplicate purchases may be eligible for a full or partial refund, depending on usage status.
To request a refund, contact us within 7 days of your purchase with a clear explanation and any supporting screenshots or documentation.
3. Non-Refundable Situations
Refunds will not be issued in the following situations:
- You no longer need or want the product.
- You misunderstood the product description or functionality (please review product details carefully before purchasing).
- You failed to access the product due to issues outside of our control (e.g., lack of internet, unsupported devices).
- You downloaded or used a significant portion of the product before requesting a refund.
4. Subscription Services
If you subscribe to any recurring service through Digitel Bucket:
- You may cancel at any time to avoid future billing.
- Refunds for subscription renewals will only be issued within 3 days of the renewal date, provided the service was not actively used during that time.
5. How to Request a Refund
To initiate a refund request, please contact our support team at [email protected] with the following:
- Your full name and order number
- Product purchased
- Date of purchase
- Detailed reason for your request
Our team will respond within 2 business days and notify you of the outcome.
6. Dispute Resolution
If you are dissatisfied with a decision regarding your refund request, we encourage you to contact our support team directly. We’re committed to resolving issues amicably and professionally.
Digitel Bucket reserves the right to update this policy at any time. We recommend reviewing this page periodically for changes. Continued use of our services indicates your acceptance of any updated terms.